How is the paper measured? Do you charge by weight?
We charge by the box. By “box”, we’re referring to a Single Banker’s Box– they measure about 10”x12”x16”.
My paper's not in boxes! What do I do?
A: Bring your paper to us in paper or plastic bags, odd-sized boxes, bins, or any other type of container. We’ll just measure it out with our bins once you arrive.
Will you return my boxes if I want to keep them?
A: Yes. If you want them, you may have them back. If you don’t want them, we’ll gladly recycle them for you at no additional cost.
What about staples, paperclips, black “butterfly” binding clips, envelopes, bound paper (like checkbooks and books), or spiral-bound notebooks? Do I need to take those out or remove them?
A: All of those things are completely fine– leave them in. <em>What we do need to avoid is “hard steel”</em>, such as a 3-ring binder, or a crowbar. If you have any hard steel mixed in with your paper, please remove it before you arrive.
What about disks, CDs, tapes, x-rays, film, pill bottles, or other sensitive materials containing personal information that aren't made of paper or steel?
A: Just put those things into a separate container, and we will gladly shred those for you too. We prefer to avoid mixing them with the paper, because the paper won’t recycle properly.
Do I get to watch you shred it? How do I know this is secure?
A: Yes you can watch us shred. Additionally, we’re proud to offer digital camera monitoring, and a hypersensitive alarm system with 24-hour police department monitoring.
What happens to the paper after it's shredded? Do I have to take it home with me
A: All shredded/processed material is recycled with northern California recycling companies.
I have other questions. How can I get more help?
A: You can visit the Contact Us section of the website to discover more ways to get in touch with us, or you can always feel free to visit our office!
Do you do electronics recycling?
What type of electronic things can I bring for recycling?
A: Computers, TVs, Monitors, Fax machines, Copiers, Phones, and anything else along those lines. We will also take small miscellaneous items like computer components, cables, cords, mice, keyboards, etc.
Will you also accept household appliances?
A: No. We are unable to accept household appliances like Vacuum Cleaners, Microwaves, Toasters, Refrigerators, Heaters, or A/C units at this time.
My computer might have my e-mails and other personal information on it! Is this safe?My computer might have my e-mails and other personal information on it! Is this safe?
A: Absolutely it’s safe. When you bring a computer to us for recycling, we will remove the hard drive (the ONLY part of the computer that contains personal information) and will put it through our product shredder for you. To remove and shred the hard drive, we charge a small fee, depending on how many hard drives you need to have destroyed.
Do you take batteries, fluorescent light bulbs, oil, paint, or other hazardous materials?
A: At this time we are unable to take hazardous materials like this.